MEMBER RELATIONS OFFICER

RESPONSIBILITIES:

• Manage and process membership applications, renewals and termination
• Respond to queries, concerns and complaints from members or prospect members, provide appropriate solution
• Deliver high-quality customer service, and provide information on membership benefits, policies and procedures to members
• Serve members in a timely and effective manner and record relevant data accurately in the company database system.
• Manage and coordinate gift redemptions while keeping a regular checklist for all stock inventory
• Collaborate with and support marketing team during promotional and festive events

To apply: Send your resume to [email protected]