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Loyalty Program

Discover a world of exclusive benefits with Pavilion Privileges, the loyalty rewards program from Pavilion Bukit Jalil. Enjoy unparalleled access to rewards, benefits, and exclusivity designed just for you.

Pavilion Lifestyle, Pavilion Priority, and Pavilion Luxe—each offering a unique set of privileges that grow as you spend and elevate your membership level.

PAVILION LUXE - With RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month.
PAVILION PRIORITY - With RM5,000 spend in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month.
PAVILION LIFESTYLE - With RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month.

Join Pavilion Privileges today to enjoy rewards tailored for you! With exclusive perks and luxurious experiences, you’ll be rewarded as you spend.

Ready to unlock your benefits? Download the Pavilion Bukit Jalil app HERE, tap 'Account,' and become a Pavilion Privileges member!

Pavilion Lifestyle

Pavilion Lifestyle

Complimentary Sign Up

Complimentary sign up with RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month in Pavilion Bukit Jalil.

Membership Renewal

Members will have to accumulate a minimum spending of RM3,000 (excluding the sign up spend amount) within the twelve (12) months upon activation of membership to qualify for membership renewal.

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Year-round member’s privileges and offers at participating stores at Pavilion Bukit Jalil.

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Invitation to events and activities organised by Pavilion Bukit Jalil or retail stores within Pavilion Bukit Jalil.

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Mall seasonal rewards.

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Present your digital membership card to enjoy VIP rewards and privileges when visiting our partner malls in Bangkok. Find out more here.

Pavilion Priority

Pavilion Priority

Complimentary Sign Up

Complimentary sign up with RM5,000 spent in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month in Pavilion Bukit Jalil.

Membership Renewal

Members will have to accumulate a minimum spending of RM10,000 (excluding the sign up spend amount) within the twelve (12) months upon activation of membership to qualify for membership renewal.

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Year-round member’s privileges and offers at participating stores at Pavilion Bukit Jalil.

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Welcome gift upon sign up.

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Shopping and dining offers during birthday month.

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Exclusive invitation to events and activities organised by Pavilion Bukit Jalil or retail stores within Pavilion Bukit Jalil.

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Mall seasonal rewards.

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Present your digital membership card to enjoy VIP rewards and privileges when visiting our partner malls in Bangkok. Find out more here.

Pavilion Luxe

Pavilion Luxe

Complimentary Sign Up

Complimentary sign up with RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month in Pavilion Bukit Jalil.

Membership Renewal

Members will have to accumulate a minimum spending of RM100,000 (excluding the sign up spend amount) within the twelve (12) months upon activation of membership to qualify for membership renewal.

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Year-round member’s privileges and offers at participating stores at Pavilion Bukit Jalil.

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Welcome gift upon sign up.

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Present your digital membership card to enjoy VIP rewards and privileges when visiting our partner malls in Bangkok. Find out more here.

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Access to by-Invitation-only exclusive events organised by Pavilion Bukit Jalil or retail stores within Pavilion Bukit Jalil with exclusive shopping, dining, entertainment experiences.

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Mall seasonal rewards.

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Shopping and dining offers during birthday month.

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Complimentary valet service during your next visit. Spend RM200 or more in a single receipt at Pavilion Bukit Jalil. Find out more here.

Pavilion Junior

Pavilion Junior

Complimentary Sign Up

Complimentary sign up for Pavilion Lifestyle, Pavilion Priority and Pavilion Luxe members.

Membership Renewal

Validity of membership follows the status of the principal membership.

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Year-round member’s privileges and offers at participating stores at Pavilion Bukit Jalil.

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Shopping and dining offers during birthday month.

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Invitation to the coolest parties, events and activities organised by Pavilion Bukit Jalil during school holidays.

FREQUENTLY ASKED QUESTIONS

MOBILE APP FAQ

  • WHAT ARE THE BENEFITS OF THE PAVILION BUKIT JALIL MOBILE APP?

    It's a multi-feature app where you can discover the best deals and dining recommendations, make the most of your shopping at over 700 stores, and collect rewards as you spend.

    YEAR-ROUND MEMBER PRIVILEGES
    Year-round member’s privileges and offers from participating stores at Pavilion Bukit Jalil.

    DEALS & UPDATES ON-THE-GO
    Receive updates on the latest offers, events, and recommendations on dining, shopping, and lifestyle offerings.

    MOBILE EXCLUSIVE OFFERS
    Collect exclusive vouchers, valid for limited time only, from retail stores and F&B outlets within Pavilion Bukit Jalil.

    INSTANT REWARDS REDEMPTION AND ACCOUNT TRACKING
    Skip the queues to redeem rewards and access your account via the app.

    SHOP TO UPGRADE YOUR MEMBERSHIP
    Accumulate your spending at over 700 stores and be eligible for Pavilion Privileges membership.
    There are three tiers:

    • Pavilion Lifestyle
      With RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month.
    • Pavilion Priority
      With RM5,000 spend in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month.
    • Pavilion Luxe
      With RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month.


  • HOW DO I DOWNLOAD THE PAVILION BUKIT JALIL MOBILE APP INTO MY PHONE?

    Search “Pavilion Bukit Jalil” in the Apple App Store or Google Play store. The minimum requirement for iOS users is version 11 and for Android users, version 5.0 and above. Please ensure that your operating system is up to date so that you can download the latest version of the app.

  • I HAVE MULTIPLE MOBILE NUMBERS, WHICH ONE DO I USE?

    Register your account using the mobile number of the phone you are using. A one-time password (OTP) will be sent to your mobile number.

  • I REQUESTED FOR OTP (ONE-TIME PASSWORD) BY SMS BUT DID NOT RECEIVE IT. WHAT SHOULD I DO?

    Request for a new one by selecting “Resend OTP”. Weak or unstable mobile connection may cause some lag time. If you continue to experience issues with the app, kindly contact us at [email protected]

  • THERE’S A QR CODE IN THE APP. WHAT IS IT FOR?

    When you want to redeem your rewards, your QR code will be scanned to retrieve your profile page, ensuring a speedy and smooth process.

  • WHERE CAN I FIND MY QR CODE?

    Log in to your account via the app. Your QR code is at the top right corner of the Account page. You can also retrieve it online by logging into your account at the member portal https://member.pavilionbukitjalil.com/

  • I AM UNABLE TO SIGN UP OR LOGIN TO THE APP, WHAT SHOULD I DO?

    This can happen due to several reasons:

    • Weak or unstable Internet connection - Check the strength of your connection and try again.
    • Wrong password - To reset your password, select the “Forgotten Password” tab. You will receive an email with a reset link.
    • Outdated version of Pavilion Bukit Jalil mobile app - Check for the latest version on the Apple App Store or Google App Store and update if necessary.


    If you continue to experience issues with the app, kindly contact us at [email protected]

  • I HAVE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

    On the login screen, select the “Forgot Password” tab. You will receive an email with a reset link. If you did not register your account with an email address, kindly contact us at [email protected]

  • MY APP IS NOT LOADING OR IS LOADING VERY SLOWLY. WHAT SHOULD I DO?

    Check that you are connected to the internet and that your connection is strong and stable.

  • WHAT SHOULD I DO IF THE PAVILION BUKIT JALIL MOBILE APP IS NOT LOADING ANY INFORMATION?

    Check that you have downloaded the latest version of the app from the Apple App Store or Google Play store. Alternatively, clear the app cache. Try reinstalling the app. If you continue to experience issues, kindly contact us at [email protected]

  • WILL MY SPENDING AND EXISTING INFORMATION BE DELETED WHEN I UPDATE THE PAVILION BUKIT JALIL APP?

    No, your existing information and spending history will remain intact.

  • WHY DO I NEED THE PAVILION BUKIT JALIL MOBILE APP? CAN’T I JUST VISIT THE PAVILION BUKIT JALIL WEBSITE?

    The Pavilion Bukit Jalil website does not require installation and can be viewed on any browsers, including your smartphone or tablet. It gives you access to the member portal, services, store directory, latest happenings, and promotions at the mall. However, you will not receive notifications on the latest offers and events or be able to redeem membership rewards.

    The Pavilion Bukit Jalil mobile app is a multi-feature app where you can discover the best deals and dining recommendations, make the most of your shopping, and collect rewards as you spend. Other benefits are:

    YEAR-ROUND MEMBER PRIVILEGES
    Year-round member’s privileges and offers from participating stores at Pavilion Bukit Jalil.

    DEALS & UPDATES ON-THE-GO
    Receive updates on the latest offers, events, and recommendations on dining, shopping, and lifestyle offerings.

    MOBILE EXCLUSIVE OFFERS
    Collect exclusive vouchers, valid for limited time only, from retail stores and F&B outlets within Pavilion Bukit Jalil.

    INSTANT REWARDS REDEMPTION AND ACCOUNT TRACKING
    Skip the queues to redeem rewards and access your account via the app.

    SHOP TO UPGRADE YOUR MEMBERSHIP
    Accumulate your spending at over 700 stores and be eligible for Pavilion Privileges membership.
    There are three tiers:

    • Pavilion Lifestyle
      With RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month.
    • Pavilion Priority
      With RM5,000 spend in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month.
    • Pavilion Luxe
      With RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month.


  • IS THE PAVILION BUKIT JALIL MOBILE APP SECURE?

    Yes the app is equipped with security features, such as:

    • Your mobile device can only be tied to your membership account, i.e. your registered mobile number.
    • Access to your account is protected by a secure login procedure that requires a password.
    • Sensitive data such as password or transaction information are transmitted on public networks through secure protocols (SSL and HTTPS). Confidential account information is not stored on the mobile device.
  • HOW DO I SIGN OUT FROM MY ACCOUNT IN THE PAVILION BUKIT JALIL APP?

    In the app, select the Account tab at the bottom of the screen, followed by the Profile tab. Scroll to the bottom of the page and look for the Log Out option. After signing out, you can still browse on-going events and promotions at Pavilion Bukit Jalil and access the store directory guide. However, you can’t submit receipts, collect vouchers, or access the My Wallet function until you sign in to your account again.

  • I NEED ASSISTANCE ACCESSING THE MOBILE APP. WHAT SHOULD I DO?

    Kindly contact us at [email protected]

MEMBERSHIP PROGRAMME FAQ

For more enquiries or feedback pertaining Pavilion Privileges, kindly visit our Pavilion Privileges Centre at Level 4, Pink Zone (opens daily from 10am to 10pm) or contact us at [email protected]

Check out Pavilion Privileges Loyalty Programme’s terms and conditions here.

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