Loyalty Program

MOBILE APP FAQ

• WHAT ARE THE BENEFITS OF THE PAVILION BUKIT JALIL MOBILE APP?

  It's a multi-feature app where you can discover the best deals and dining recommendations, make the most of your shopping at over 700 stores, and collect rewards as you spend.

  YEAR-ROUND MEMBER PRIVILEGES
  Year-round member’s privileges and offers from participating stores at Pavilion Bukit Jalil.

  DEALS & UPDATES ON-THE-GO
  Receive updates on the latest offers, events, and recommendations on dining, shopping, and lifestyle offerings.

  MOBILE EXCLUSIVE OFFERS
  Collect exclusive vouchers, valid for limited time only, from retail stores and F&B outlets within Pavilion Bukit Jalil.

  INSTANT REWARDS REDEMPTION AND ACCOUNT TRACKING
  Skip the queues to redeem rewards and access your account via the app.

  SHOP TO UPGRADE YOUR MEMBERSHIP
  Accumulate your spending at over 700 stores and be eligible for Pavilion Privileges membership.
  There are three tiers:

  • Pavilion Lifestyle
    With RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month.

  • Pavilion Priority
    With RM5,000 spend in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month.

  • Pavilion Luxe
    With RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month.

  
  

• HOW DO I DOWNLOAD THE PAVILION BUKIT JALIL MOBILE APP INTO MY PHONE?

  Search “Pavilion Bukit Jalil” in the Apple App Store or Google Play store. The minimum requirement for iOS users is version 11 and for Android users, version 5.0 and above. Please ensure that your operating system is up to date so that you can download the latest version of the app.

• I HAVE MULTIPLE MOBILE NUMBERS, WHICH ONE DO I USE?

  Register your account using the mobile number of the phone you are using. A one-time password (OTP) will be sent to your mobile number.

• I REQUESTED FOR OTP (ONE-TIME PASSWORD) BY SMS BUT DID NOT RECEIVE IT. WHAT SHOULD I DO?

  Request for a new one by selecting “Resend OTP”. Weak or unstable mobile connection may cause some lag time. If you continue to experience issues with the app, kindly contact us at [email protected]

• THERE’S A QR CODE IN THE APP. WHAT IS IT FOR?

  When you want to redeem your rewards, your QR code will be scanned to retrieve your profile page, ensuring a speedy and smooth process.

• WHERE CAN I FIND MY QR CODE?

  Log in to your account via the app. Your QR code is at the top right corner of the Account page. You can also retrieve it online by logging into your account at the member portal https://member.pavilionbukitjalil.com/

• I AM UNABLE TO SIGN UP OR LOGIN TO THE APP, WHAT SHOULD I DO?

  This can happen due to several reasons:

  • Weak or unstable Internet connection - Check the strength of your connection and try again.
  • Wrong password - To reset your password, select the “Forgotten Password” tab. You will receive an email with a reset link.
  • Outdated version of Pavilion Bukit Jalil mobile app - Check for the latest version on the Apple App Store or Google App Store and update if necessary.

  
  

  If you continue to experience issues with the app, kindly contact us at [email protected]

• I HAVE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

  On the login screen, select the “Forgot Password” tab. You will receive an email with a reset link. If you did not register your account with an email address, kindly contact us at [email protected]

• MY APP IS NOT LOADING OR IS LOADING VERY SLOWLY. WHAT SHOULD I DO?

  Check that you are connected to the internet and that your connection is strong and stable.

• WHAT SHOULD I DO IF THE PAVILION BUKIT JALIL MOBILE APP IS NOT LOADING ANY INFORMATION?

  Check that you have downloaded the latest version of the app from the Apple App Store or Google Play store. Alternatively, clear the app cache. Try reinstalling the app. If you continue to experience issues, kindly contact us at [email protected]

• WILL MY SPENDING AND EXISTING INFORMATION BE DELETED WHEN I UPDATE THE PAVILION BUKIT JALIL APP?

  No, your existing information and spending history will remain intact.

• WHY DO I NEED THE PAVILION BUKIT JALIL MOBILE APP? CAN’T I JUST VISIT THE PAVILION BUKIT JALIL WEBSITE?

  The Pavilion Bukit Jalil website does not require installation and can be viewed on any browsers, including your smartphone or tablet. It gives you access to the member portal, services, store directory, latest happenings, and promotions at the mall. However, you will not receive notifications on the latest offers and events or be able to redeem membership rewards.

  The Pavilion Bukit Jalil mobile app is a multi-feature app where you can discover the best deals and dining recommendations, make the most of your shopping, and collect rewards as you spend. Other benefits are:

  YEAR-ROUND MEMBER PRIVILEGES
  Year-round member’s privileges and offers from participating stores at Pavilion Bukit Jalil.

  DEALS & UPDATES ON-THE-GO
  Receive updates on the latest offers, events, and recommendations on dining, shopping, and lifestyle offerings.

  MOBILE EXCLUSIVE OFFERS
  Collect exclusive vouchers, valid for limited time only, from retail stores and F&B outlets within Pavilion Bukit Jalil.

  INSTANT REWARDS REDEMPTION AND ACCOUNT TRACKING
  Skip the queues to redeem rewards and access your account via the app.

  SHOP TO UPGRADE YOUR MEMBERSHIP
  Accumulate your spending at over 700 stores and be eligible for Pavilion Privileges membership.
  There are three tiers:

  • Pavilion Lifestyle
    With RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month.

  • Pavilion Priority
    With RM5,000 spend in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month.

  • Pavilion Luxe
    With RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month.

  
  

• IS THE PAVILION BUKIT JALIL MOBILE APP SECURE?

  Yes the app is equipped with security features, such as:

  • Your mobile device can only be tied to your membership account, i.e. your registered mobile number.
  • Access to your account is protected by a secure login procedure that requires a password.
  • Sensitive data such as password or transaction information are transmitted on public networks through secure protocols (SSL and HTTPS). Confidential account information is not stored on the mobile device.

• HOW DO I SIGN OUT FROM MY ACCOUNT IN THE PAVILION BUKIT JALIL APP?

  In the app, select the Account tab at the bottom of the screen, followed by the Profile tab. Scroll to the bottom of the page and look for the Log Out option. After signing out, you can still browse on-going events and promotions at Pavilion Bukit Jalil and access the store directory guide. However, you can’t submit receipts, collect vouchers, or access the My Wallet function until you sign in to your account again.

• I NEED ASSISTANCE ACCESSING THE MOBILE APP. WHAT SHOULD I DO?

  Kindly contact us at [email protected]

MEMBERSHIP PROGRAMME FAQ

• PROGRAMME INTRODUCTION

  Enjoy a world of rewards, privileges and exclusive invitations as you step into the world of Pavilion Privileges, a loyalty membership programme that elevates your shopping experiences at Pavilion Bukit Jalil.

• HOW MUCH ARE THE MEMBERSHIP FEES FOR PAVILION PRIVILEGES?

  The membership fee is waived.

• HOW DO I SIGN UP FOR PAVILION PRIVILEGES MEMBERSHIP?

  Download the Pavilion Bukit Jalil mobile app from the Apple App Store or Google Play Store, or sign up at https://member.pavilionbukitjalil.com/

  Applicants need to be at least 18 years of age and have a unique and valid Malaysia mobile number*. Download the app and create your account. Complete a one-time verification through your mobile number. Start submitting receipts of your spending at retail stores and dining outlets within Pavilion Bukit Jalil. When you meet the required minimum spending (submit your receipts through the app), you will be upgraded to the next level.

  *If you have multiple mobile numbers, register with the number of the phone you are using.

• WHAT ARE THE PAVILION PRIVILEGES MEMBERSHIP TIERS?

  Pavilion Privileges membership offers 3 tiers from Pavilion Lifestyle, Pavilion Priority to Pavilion Luxe with a host of privileges dedicated to each tier. These give you enhanced benefits as you spend and progress to the next level.

  • Pavilion Lifestyle
    With RM1,500 spend in a single receipt OR RM3,000 spend in accumulation of multiple receipts in one month.

  • Pavilion Priority
    With RM5,000 spend in a single receipt OR RM10,000 spend in accumulation of multiple receipts in one month.

  • Pavilion Luxe
    With RM50,000 spend in a single receipt OR RM100,000 spend in accumulation of multiple receipts in one month.

  
  

• WHY DO I NEED TO PROVIDE MY MOBILE NUMBER AND EMAIL ADDRESS DURING SIGN-UP?

  Your mobile number will be used to identify your membership account. It is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event you need to reset your account password and also to receive updates from Pavilion Bukit Jalil.

• HOW LONG IS MY PAVILION PRIVILEGES MEMBERSHIP VALID FOR?

  Accumulate a minimum amount of spend within 12 months of activation to keep your membership active:

  Pavilion Lifestyle: Minimum spend of RM3,000.

  Pavilion Priority: Minimum spend of RM10,000.

  Pavilion Luxe: Minimum spend of RM100,000.

• IS MY PAVILION BUKIT JALIL MEMBERSHIP AND REWARDS TRANSFERABLE?

  No, membership and its rewards are non-transferable.

• HOW DO I ACCUMULATE MY SPENDING FOR MEMBERSHIP RENEWAL?

  Log in to your account via the app. Select Account, then Submit Spend and upload photos of your receipts. Receipts must be submitted within the same day of purchase. Once the submission is verified, your transaction(s) will show under the Total Spend tab in your account.

• IS THERE A LIMIT ON THE NUMBER OF RECEIPTS I CAN SUBMIT IN A DAY?

  No, there is no limit on the number of receipts you can submit in a day. However, you can only submit a maximum of 5 receipts from the same store within the same day.

• ARE THERE ANY PURCHASES THAT CANNOT BE SUBMITTED AS ACCUMULATED SPENDING?

  The following retailers/service outlets/receipt types are not eligible:

  • Parkson, Pavilion Bukit Jalil
  • Non-tenant vendors at promotional spaces, push carts and mini-kiosk
  • Receipts that are not from retailers in Pavilion Bukit Jalil
  • Purchases of gift cards or merchant vouchers or gift certificates
  • Banking services
  • Currency exchange
  • Telecommunications services and cellular bill payment
  • Car parking
  • Charity donations
  • Exchange or refund receipts
  • Purchase of stored-value cards, reloads, top-up transactions
  • Deposits or partial payment and handwritten receipts
  • Online spending
  • Sale Order / Confirmation / Job Order / Purchase Order / Duplicate / Reprint
  • Unfinalised Bill / Guest Check / Preliminary Receipt / Pre-settlement bill / Pre-order sales / Merchant Credit Card Receipt
  • Food delivery receipts
  • Membership fee or subscription fee

• WHERE AND HOW CAN I CHECK MY TRANSACTION HISTORY OR TRACK MY SUBMITTED SPENDING?

  Log in to your account via the app. You can also check your account information by signing into the member portal https://member.pavilionbukitjalil.com/

• WHY IS MY LATEST SPENDING NOT SHOWING?

  It takes up to 3 working days for your latest spending to show in your account. Pending submissions will be listed in the receipt submission page. Upon verification, the transactions will be updated in your transaction history.

• HOW LONG ARE MY SUBMITTED RECEIPTS/ACCUMULATED SPENDING VALID FOR?

  They are valid throughout the 12 months of your membership cycle. Check your transaction history and track your spending through the Pavilion Bukit Jalil mobile app or the member portal.

• I FORGOT TO SUBMIT MY RECEIPT ON THE DAY ITSELF. CAN I SUBMIT AT A LATER DATE?

  No, receipts must be submitted within the same day of purchase.

• CAN I ACCESS THE PAVILION BUKIT JALIL MOBILE APP IF I HAVE NOT REGISTERED?

  Yes, you can access the Pavilion Bukit Jalil mobile app if you have not registered. Use the app to browse ongoing events and promotions at Pavilion Bukit Jalil and access the mall’s directory guide.

• I HAVE MORE ENQUIRIES/NEED ASSISTANCE ABOUT PAVILION PRIVILEGES. WHO CAN I SPEAK TO?

  Visit our Pavilion Privileges Centre at Level 4, Pink Zone, between 10am to 10pm daily. You can also contact us at [email protected].

For more enquiries or feedback pertaining Pavilion Privileges, kindly visit our Pavilion Privileges Centre at Level 4, Pink Zone (opens daily from 10am to 10pm) or contact us at [email protected]

Check out Pavilion Privileges Loyalty Programme’s terms and conditions here.